Cancelling, refunds and plan changes — in plain words.
Last updated October 30, 2026
You can cancel a paid plan at any time in your dashboard under Plan → Manage billing. Your plan keeps working until the end of the period you already paid for, and it is not renewed; then your account moves to the Free plan. Nothing in your stores is removed.
If SelfList is not right for you, your first payment for a paid plan can be refunded within 14 days of paying. Write to support@selflist.io from the e-mail of your account and tell us which plan it is. The refund goes back to the card you paid with, in the currency you paid.
Renewals — the second payment of a plan and every one after it — are not refunded. Cancel before the renewal date and no further payment is taken.
Under Plan → Manage billing you can move to a bigger plan at any time: it applies at once, and the difference for the rest of the current period is charged then. A move to a smaller plan, or from yearly to monthly, applies at the end of the period you already paid for; the rest of that period is not refunded.
When a payment is refunded or disputed, the affiliate commission on that payment is cancelled; a partial refund reduces it.
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E-mail: support@selflist.io