Help & FAQ

Answers, in plain words.

How to start, how prices work, what each plan includes. Can’t find it? Write to us — a person answers.

Getting started

Your first product in three steps

1

Create your account

Start on the Free plan — no card. You can see every plan from your dashboard.

2

Connect your store

WooCommerce: approve SelfList on your store’s own screen. Shopify: make a small custom app in your Shopify admin and paste its keys on the Stores page.

3

Add your first product

Install the Chrome extension (free), connect it with a pairing code from your dashboard, open a product on AliExpress, Amazon, Temu or eBay and press “Add to SelfList”.

FAQ

Getting started

Do I need to install a plugin in my store?

No. SelfList works through your store’s own connection: WooCommerce approves it on its authorization screen; Shopify through a custom app you create.

Which stores does it work with?

WooCommerce and Shopify. Business connects up to 3 stores and Ultimate up to 10, in any mix.

Which suppliers?

The Chrome extension adds products from AliExpress, Amazon, Temu and eBay. Price & stock checks, the AliExpress link import and order fulfilment work with AliExpress.

Is the Free plan really free?

Yes: 100 products, one store, the Chrome extension and our SEO template. No card and no time limit.

FAQ

Autopilot, phone and reviews

What does Autopilot do?

From Starter, it adds new products to your store every day by your categories and rules — price range, rating, orders, warehouse: up to 3, 10 or 30 a day by plan, as drafts to approve or published. See AI dropshipping.

Can I list products from my phone?

Yes, from Starter. Link Telegram in your dashboard and send an AliExpress link to the SelfList bot; it imports the product, writes the page and lists it. A reply tells you where it went.

Can I bring the supplier's customer reviews?

Yes, included from Starter and off until you switch it on. Use it only where the original seller allows it: the reviewer’s name is masked, the source is shown, a review is never marked as a purchase, and the store owner is responsible for the reviews they use.

FAQ

Products and prices

How is my selling price worked out?

Supplier price + postage to your market + your markup and card fees, rounded your way, never below your minimum profit — then converted to your store’s currency at the day’s rate.

What happens when the supplier changes the price?

On paid plans SelfList checks every 24, 12 or 6 hours. Dearer: your price rises and your markup is kept. Cheaper: your price stays. Sold out: the product stops selling until the stock is back.

Will my customers see the supplier?

No. Products get a neutral SKU, and the page is written for your store — never copied from the supplier.

Can I check a product before it goes live?

Yes. Send it as a Draft, look at it in your store, and publish when you are happy.

FAQ

AI and pages

Does the Free plan use AI?

No. Free uses our SEO template: a clean title, a tidy description and the SEO fields. AI-written pages come with Starter and up.

Can I edit what the AI writes?

Yes — every title, description and FAQ can be changed before or after it goes to your store.

FAQ

Orders and account

How does order fulfilment work?

On Business and Ultimate, a paid order of your WooCommerce store is placed in your own AliExpress account with the buyer’s address and the right variant. You pay it there yourself; the tracking number goes back to your buyer.

Can my staff use SelfList?

Yes — see Team accounts. Each member has their own login and a level you choose.

How do I cancel or delete my account?

Cancel at any time in your dashboard under Plan → Manage billing; your plan runs to the end of the paid period. To delete your account and data, write to us from your account e-mail.

Still have a question?

Write to us and a person will answer.